Fluid teams: Solutions to the problems of unstable team membership
نویسندگان
چکیده
Building high performance teams can be difficult, even under the best of conditions. Unstable membership poses an added challenge, and is often considered a valid explanation for the dysfunction or failure of any group that suffers from it. Having group members come and go during the team’s life makes it very difficult, some would say impossible, to foster teamwork. Yet certain task, personnel and environmental conditions make unstable team membership unavoidable or even desirable. We call groups with unstable membership that organizations create and hold responsible for one or more outcomes fluid teams. Such teams have been common in health care and aviation (flight crews) and are increasingly common in engineering, professional service firms, product development, sales and customer support. In this article we provide guidance to managers of fluid teams, and those who design organizations with dynamic membership, by identifying four main reasons why unstable membership reduces the likelihood that teams will work well and offer solutions to each of these dilemmas.
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تاریخ انتشار 2011